Operating responsibly sits at the heart of everything we do, as we make it simpler to live, work, and do business anywhere in the world.
We care about the diverse people who work with us, we are conscious of our impact on the environment, and we are proud to support the communities in which we work.
We understand our place in the world and the role we have in protecting it.
Our pledge to the UN Global Compact
Our pledge to the United Nations Global Compact (UNGC), the world's largest corporate sustainability initiative, means we operate in ways that meet our responsibilities in the areas of human rights, labour, environment and anti-corruption.
We set operational standards not just for Crown, but for suppliers and sometimes clients. The UNGC provides a clear framework for us to transparently report and enables us to continually benchmark our efforts.
We understand our place in the world, and the responsibilities we have to the environment and society.
Our annual CSR report
We have a six-decade legacy of giving back to our communities and championing diversity, equity and inclusion as we’ve built and developed a talented and engaged workforce, but 2023 saw us build on that further.
We expedited our work to decarbonize operations through an approach built on data, investment and empowerment, while continuing to make progress in the areas of social impact and governance.
Our Sustainability Steering Committee, led by Group ESG Director, Joy Lam, played a pivotal role in defining this approach, empowered by the Executive Board’s decision once again to prioritize sustainability as a key strategic objective.
We have also worked to transform our reporting approach. For the first time, this report integrates global reporting frameworks, making reference to GRI, CSRD, Ecovadis, and others. Through an ongoing materiality process, we are able to provide a higher quality overview of our progress, with greater transparency and coverage of key quantitative metrics.
Our world
Our brands are varied and have differing impacts on our planet. From using recycled packaging to investing in LED lighting to installing solar panels, they are using innovative ways of lessening our overall impact on the planet.
Our journey to net zero
2023 saw some big changes, especially across our brands in the UK and Ireland as they took the lead in our journey to net zero.
Around the rest of the Crown world, businesses are involved in local initiatives and our people are making their own contributions to help protect the planet.
Our people
Our responsibility is also to our people. Engaging, developing and investing in our employees is key to their success and to the success of the company. This means dedicating time to their growth, health and well-being. We provide the tools for our teams to learn, share and collaborate with others from different cultures around the world, who at the same time share the same values.
Diversity, equity and inclusion
Our team is diverse, with each employee contributing their own unique experience to ensure we are making it simpler to live, work and do business anywhere in the world.
Our team encompasses 78 different nationalities and speaks 56 different languages.
We celebrate diversity, promote equity and aim to build an inclusive environment where our people can be themselves at work every day. In our annual employee engagement survey, 88 per cent of our people said that Crown employs people from diverse backgrounds, giving equal opportunities to all.
Read more about Crown’s DE&I initiatives in our 2024 CSR report.
Our communities
Our people are committed to giving back to their communities. From donating to foodbanks and the homeless, to raising money for flood victims, from baking cakes and holding quizzes to raising money for charity, from clearing vegetation to cleaning stables, we work hard to give back to the communities in which Crown operates.
Read more in our 2024 CSR report.