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The Crown Difference - A Customer-Focused Approach
A Global Service Organization
Maintaining a professionally attractive organizational culture is one of the core philosophies of the Crown Worldwide Group. Crown’s worldwide operations are staffed by a diverse group of people, from those native to the community to expatriates from other countries. Our professional staff is committed to providing their clients with proactive customer service while delivering global, regional and local solutions.
Crown University
Being a worldwide network with over 250 offices, with globally connected operating systems, Crown is able to standardize service delivery, provide consistent reporting functionality and deliver uniform service delivery, worldwide. The Crown Worldwide staff is trained on the same systems and held to the same high standards of service delivery. Training efforts ensure that all employees are clear about their roles, have the skills, tools and knowledge that is necessary to carry out their roles. All of Crown’s training efforts are hosted under the umbrella of Crown University, providing a variety of training methods such as facilitator-led workshops, on-the-job training and Crown’s proprietary eLearning program, CU-Online.
Employee Recognition Program
At Crown, we believe that Crown employees should be acknowledged and rewarded for their successes and commitment to serving their clients. Using automated technology systems to track Key Performance Indicators (KPIs) Crown’s Group Quality Office analyzes the data and issues a Total QUEST Quality Score (TQQS) for each worldwide branch. Each quarter, QUEST Awards are presented to the Top Performing Branch and the Most Improved Branch in five regions.
The QUEST Employee Pin Awards reward Crown’s worldwide employees who have proven to go above and beyond the call of duty in their efforts to "delight the customer."
In addition, annual awards are given including the Chairman’s Award, The Customer Service Award, Outstanding Achievement and the Eco Management Award. The Crown Worldwide Group has also established a QUEST Hall of Fame, which recognizes exceptional Crown employees who provide outstanding support to all of their clients and/or have demonstrated a dedication over a long period of time. Read more about Crown’s QUEST Quality program by clicking here.
